windream Privacy Policy – How We Handle Your Personal Data

When you register and use the windream platform, we collect certain personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, contact details such as your email address and mobile number, and your preferred payment method information. We also collect technical data generated during your use of the platform, including your device type, browser, IP address, and session activity logs, which help us maintain platform security and improve your experience. Identity verification documents — such as a government-issued ID — may be requested at any time to confirm your eligibility and protect your account from unauthorised access. All information collected is stored securely and accessed only by authorised personnel for the purposes described in this policy.

The personal data we collect is used primarily to create and manage your windream account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our platform obligations. We also use your information to communicate important account updates, respond to support enquiries, and send you relevant promotional offers — though you may opt out of marketing communications at any time through your account settings. Transaction and activity data helps us detect and prevent fraudulent behaviour, protect the integrity of the platform, and ensure that all players are engaging with games in a fair and lawful manner. Aggregated, anonymised data may be used internally to analyse platform performance and improve the overall player experience. We do not use your personal information to make automated decisions that would significantly affect your account without human review.

windream does not sell your personal data to third parties, and we do not share your information with external organisations for their own marketing purposes without your explicit consent. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but these parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose personal information to regulatory authorities or law enforcement agencies in the Philippines if compelled to do so by applicable law. Any third-party service providers we engage are carefully vetted and must meet the same data protection standards that windream applies internally. If our business structure changes in the future, player datawill be handled in accordance with this Privacy Policy and any applicable data protection laws in the Philippines, and affected players will be notified of any material changes in advance.

windream employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted, and access to stored personal information is restricted to authorised personnel who require it to perform their duties. We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable regulations in the Philippines or for legitimate business purposes such as dispute resolution and fraud prevention. If you request the closure of your account, we will process the deletion of your personal data in accordance with our retention schedule, subject to any legal obligations that require us to keep certain records for a defined period. You are also responsible for keeping your own login credentials secure — if you suspect that your account has been accessed without your authorisation, please contact our support team immediately and review the guidance available on our FAQ page.

As a registered player on the windream platform in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask for the deletion of your data where there is no lawful basis for us to continue holding it. You may also object to certain types of data processing, request that we restrict how we use your information while a dispute is being resolved, and withdraw any consent you have previously given for optional data uses such as marketing communications. To exercise any of these rights, you can reach our support team through the contact details provided on this page, and we will respond to your request within a reasonable timeframe in accordance with applicable Philippine data protection regulations. We are committed to handling all data rights requests fairly and transparently, and we will never penalise you for exercising your rights under this policy. If you have concerns about how your data is being handled that we have not been able to resolve, you may have the right to raise a complaint with the relevant data protection authority in the Philippines.

windream reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes to this policy, we will publish the updated version on this page with a revised effective date, and where appropriate we will notify registered players directly through their account or registered email address. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected and used. Continued use of the windream platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you have any questions about this policy or about how your data is handled, please visit our FAQ section or review our related Terms and Conditions for further context.